General

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Needed parts section

    I'd like a field where my techs can type in what parts they need and assign it to a certain ticket. A field where they can type in the website where we can find the part would also be great. That way we can place a large order for all needed parts every couple of days.

    1 vote
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    • There should be an pickup sms option is there in repair

      There should be an pickup sms option is there is there so that customer receive an sms that his repair is ready for pickup

      3 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
      • Buy and sell a phone in the same transaction

        The way the system is set up right now we haved to buy a phone in one order and sell in a completely different transaction. There are multiple times a day we have customers doing trade-ins. It would save us a lot of time if we could process those transactions in the same order.

        1 vote
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        • Inventory - Need ability to see total inventory of all stores

          The inventory system needs the ability to seel total inventory of all stores includng serialized #. I should not have to log into each store and check inventory and then manually add the totals. CellSmart should have the ability to check the inventory of each location and give the combined total of all locations. It should also have the ability to check the serialized number of product and know exactly which location the serialized item is at. Basically the inventory system needs to be integrated in such a way so that I am able to check inventory of one location…

          1 vote
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • 1 vote
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
            • Purchases

              Purchase Orders should have the shipping and handling cost and any applicable taxes. Thanks.

              1 vote
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
              • Need ability to create Sub-Status items under the 3 main Repair Statuses (In Process, Not Fixed, Fixed)

                This issue comes from not being able to determine in an eye's glance what's going on with a repair job. Right now the only Statuses are "In Process", "Not Fixed", and "Fixed". In our old system we are trying to migrate from, the following statuses were selected from a dropdown for each work order and were changed accordingly as the job status changed:
                Open
                Closed
                Repair Accepted
                Repair Declined
                Received: Payment
                Received: Parts
                Received: Device
                Order Part
                Waiting on Parts
                Waiting on Device
                Waiting on Pickup
                Under Repair
                Fixed
                Delivered
                Contact Customer

                This enabled us to go to the LIST…

                1 vote
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                • Commission Template

                  I would like the commission template to include different % and/or vaues for different employee classifications. For example, a manager make make the most commission, a sales clerk who's been with the company for two years may make more than one who has only been with the company for six months, etc.

                  1 vote
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                  • service fee added to payment total at close shift

                    having a running total for Bil Payment like Target total will help

                    1 vote
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • If you have time to change the way the CLOCK-IN/OUT window looks...

                      ...then it seems like your developers have too much time on their hands. The clock-in window looked perfectly fine except for that aweful looking clock that is too delicate to identify the time on it (ironically, the ONLY thing they did NOT change)

                      0 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                      • Bill Pay Total Icon

                        Something on dashboard showing total bill payment made. employee can balance throughtout the day

                        1 vote
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                        • The previous Repair system was much better and more helpful, as well as professional and bugfree than the most recent one.

                          The repair system before the major update that changed it was easier to work with: when we hit "Fixed" it popped up with the 3 options (inventory used, no expense, 3rd party). That was the perfect way to do it because it gave us immediate perspective on what to do next to check out the customer the fastest and most efficient way. In the new system we had to go to a different TAB to add inventory (a longer way to do it, and sometimes makes us forget to add inventory - will only remind us when we try to…

                          1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                          • Please stop making BIG changes to certain systems such as repairs, layaways, bill pay. Make only small changes

                            Because then business owners would have to keep changing their procedures it takes time, money, more unnecessary training hours, and slower checkouts = loss of customers. Also, if one field is deleted we lose stored information that we need. Such as the "Alternate number" in repairs after this recent update. We lost all alternate phone numbers!!

                            0 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                            • Please stop changing the way the windows and fonts look. About a month ago the software looked aesthetically perfect.

                              I recommend you work on the things that really need fixing such as the features that are there but not working. There was no need to fix the check out window, the new customer window, or the add new item in the repair window. These windows looked beautiful and now they do not look good at all. They look like someone clicked the zoom button on the screen.

                              4 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                completed  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • The cost price should be showing under the product list.

                                The cost price should be showing under the product list.

                                1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                  We show the average cost because we believe this information is more valuable since products are purchased at different amounts. If you would like a static cost, then you may enable this within the product edit window

                                • Also get back some features that were important such as the small icon for "Notes" ...

                                  ...and PLEASE add the Points collected (or dollars) when making a bill payment or checking out register. That way we can say "You have $4.50 in points collected, would you like to apply it to your balance?"

                                  2 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                  • running invoice to bill payment

                                    Can we please bring back " add to running inovice on bill payment" helps with customer are paying more then one bill

                                    5 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                    • add search menu after admin tools

                                      menu has inside it
                                      all possible search client could think off
                                      search by imei
                                      search by ticket no

                                      2 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                      • dashboard below phones no i like to see how much customer owe me and what is his carrier if he have one

                                        dashboard customer info

                                        below phones no i like to see how much customer owe me
                                        and what is his carrier if he have one

                                        1 vote
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          completed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Auto Save

                                          When Creating an Invoice the system crashes or restarts and we loose the Invoice in process, If the system can auto save every some time it will save lot of time of redoing all the work lost.

                                          1 vote
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                          • Don't see your idea?

                                          General

                                          Feedback and Knowledge Base