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  1. Text message facility in UK please

    Can you please add a text message facilty in UK please. We cannot text anyone in UK. Once a phone is repaired, a text message should go to the customer.

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      4 comments  ·  Flag idea as inappropriate…  ·  Admin →

      Unfortunately, our currently system works with wireless providers within the United States. We are going to do some research into how we can implement text messages for international customers. Thank you for your feedback.

    • Update Feedback

      Before throwing out updates, please take feedback from us as to what we need in real time. The latest update from you has all the Plan Add-ons removed and also in Term Payment receipts, there is no option for DEBIT/CREDIT/CHECK just CASH and OTHER. Its not reconcile-able!
      Thank you!

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        completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • WE should be able to print task

        we should be able to print task . IT is easier rather coming back to pos every time.

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          completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • AFTER PROCCESSING A SALE THE CHANGE AMOUNT SHOULD STAY UP.

          CHANGE INFO DROPS OFF SCREEN TO FAST

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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

            Thanks for your feedback. Our team is going to work to make this screen available for more time. Until we are able to provide this improvement, you can view the change after a transaction on the bottom right side of the dashboard after a transaction is done.

          • Editing the inventory order already created.

            When we create an inventory order, mostly the whole order is not received. The supplier does not have all the stock. There is should be an option to edit or tick whatever is received.

            If we tick whatever is order, this will make confusion whether what is received?

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              1 comment  ·  Flag idea as inappropriate…  ·  Admin →

              We are currently working on a way to save purchase information before the order has been received. We will update you when our developers have made progress on this feature. Thank you for your feedback.

            • Search last purchased phone by model rather than going through 100s purchase orders

              A supplier offered me a price for S6 but I am out of stock for this model. He offered for example 120 but i do not know how much I bought for the last time, 2 option i have either i go through all the purchase order which is headace or i should type a model number and it should tell me how much i bought on a different dates.

              PLease consider this.

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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                We currently have something like you described in the New Purchase window. When you search for an item to add to inventory, on the bottom left corner of the window, we provide you with the last quantity and price that you purchased the item. You can press the “Review” button to view a full history of the prices and quantities you have purchased. If you have any trouble finding this or have any more question, please don’t hesitate to chat or call us.

              • Need to be able to adjust payment due date

                recently simple mobile. ultramobile and lycamobile have been selling sim cards with 60 days, 90 days, and 180 days of service prepaid. I need to be able to adjust the payment due date so that the customer gets reminder ar appropriate time.

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                  completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • add a icon to the bill payment reminder like previous software

                  add icon for bill payment reimnder so employees can get this sent out. it got hidden after the update

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                    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • WHEN A EPAY BILL PAYMENT IS BEING PROCESSED SCREEN SHOULD GO RED THEN GREEN LIKE IT WAS BEFORE A PRIOR UPDATE.

                    SCREEN STAYS WHITE AND IT IS A LITTLE CONFUSING WHEN PROCESSING A BILL PAYMENT.

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                      completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Customer back order

                      Most customer customer walks in and they ask for something we do not have in stock which we regularly stock and the customer asks us to text him or call him . We quote them 2 or 3 days. AS soon we get it we call them or system automatically text them that this item is back in stock. Sometime customer do not want to buy from somewhere else and really happy from us. But we do not keep deposit from customer. we do not keep deposit , but in the laway we have to keep the deposit.

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                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                        Thank you for your feedback. We are going to allow users to save Layaway with $0 deposit within the next update. This should allow you to keep track of which customers are waiting for a specific item.

                      • Get Normal Phone Lines

                        It is so frustratiing that whenever i call tech support the voice quality is so poor and also the line keeps disconnecting. Please get normal phones instead of the ip ones or whatever you guys are using.

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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                          Currently we have reps throughout the US and in various remote locations. We are working to make the quality of our calls consistent. I apologize for the experience you have had so far. If you have any further trouble contacting us from through phone please contact us through our chat from within the software or by emailing us at support@cellsmartpos.com

                        • Signature when a device is booked and again signature when a device is collected

                          When we book s a device for repair, the customer should sign to agree the terms and condition. and teh customer signs when the device is collected.

                          We will have a customer signature if there is a dispute on terms and condition and also whether the device is collected .

                          Thanks

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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Repair transfer between store

                            I am running three store. All the mobile phone repair are performed at store A and all the laptop repair are performed at Store B and store C only deal with selling and booking.

                            If any mobile phone is booked in store B and C, these phones are sent to store A and all parts are there and they used their own inventory. then once the phone are fixed , they send it back to orignal store.
                            SAme with laptops.

                            I want a function in this system that we cannot book a device in different store but can assign to…

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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • set up monthly epay target and new line and accessories. all diff target on main sreen

                              this will help store push sales. having monthly target on each item that shows on main screen

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                                1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                Hi,

                                You can see how much sales you have done the past month, current month as well as projected. If you click on the bottom bar, a Widget Center will appear with all the details. Pretty soon we will allow you to set a target for your business as well where you can compare how much you have achieved.

                              • Spanish Option

                                Does the system has a spanish option? or can you integrate one?

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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                  We already have a Spanish option within the software. The language is changed at the user level. This means that each user will be shown their language of preference when they log in whether it is English or Spanish..

                                • Open register without printing receipt

                                  There are two options in printer settings 1) Print receipt on every transaction and 2) Open drawer with every print. Third one should be NO RECEIPT and it can just print a tiny single letter A or someting in order to send a command to register to open.

                                  4 votes
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                                    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Effective 1/1/2016 All California Prepaid Cellular stores and providers will be required to charge a % of tac called Prepaid Mobile Telephy

                                    Effective 1/1/2016 All California Prepaid Cellular stores and providers will be required to charge a % of tac called Prepaid Mobile Telephy. This is a separate tax from retail goods. Would it be possible that you can implement a separate tax feature or report for prepaid services so when we do our tax report it wont mix it with the current tangible goods sales report. This is a tax for Service, new in California.

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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                      For this case, you would have to create a tax and apply it to all your items. Your tax summary will include this tax, however, our detailed tax report will separate this tax from the other taxes. This will allow you to see the total collected from this one tax.

                                    • There should be a recommendation/suggestion pop up option when you scan items.

                                      An example would be you scan a phone it gives you the option for a case,screen protector, also the option for an upgrade fee.

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                                        completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                      • The ability to attach pictures to repairs

                                        I'd like to be able to attach pictures to repair tickets to show the condition the phone is in, as well as for when my tech opens it up and for example it is water damaged. We can snap a picture, attach it to the ticket and show the customer how extensive the damage was. This will help in cases where they customer denies the phone was ever water damaged, or claims it didn't have a certain scratch or something.

                                        3 votes
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                                          completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Text field to type in tecnicians notes

                                          I'd like a field where my techs can input notes regarding the repair that won't be visible once printed on the receipt. Somewhere where they can say what needs to be done, what they did, what parts they need, etc.

                                          2 votes
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                                            completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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